Safety
Trust is the
product.
Every policy, every verification step, every admin control exists because we believe safety and professionalism are what Lagos commuters deserve.
Identity Verification
Every driver submits government-issued ID, driver's licence, and a live photo. Our operations team reviews each application manually — no automated rubber-stamping.
Document Control
Vehicle registration, insurance certificates, and photos are stored securely. Access is restricted to authorized operations staff only. Documents are never shared or sold.
Insurance Check
All drivers must hold active vehicle insurance. We verify type and expiry date during onboarding. Expired insurance = suspended account. No exceptions.
Role-Based Admin Access
Our internal admin system uses role-based access control. Not every team member can see every document. Sensitive data is compartmentalized by function.
Audit Trail
Every admin action — approvals, rejections, edits, escalations — is logged with timestamps and actor IDs. Full accountability for every decision.
Support & Escalation
Riders and drivers can report issues directly. Every report is triaged and actioned. We maintain a clear escalation chain so nothing falls through the cracks.
Driver Standards
What we require
from every driver.
Safety FAQ
Common questions.
Who reviews driver applications?
Our operations team manually reviews every application. There is no automated approval process for driver onboarding.
How do you handle complaints about a driver?
Riders can submit complaints through our support channel. All reports are logged, reviewed within 24 hours, and escalated if needed. A driver can be suspended pending investigation.
What happens if a driver's insurance expires?
Their account is flagged and suspended automatically until updated, valid insurance documentation is submitted and reviewed.
Is my personal data safe?
Yes. Your data is stored securely and only accessible to authorized staff. We never sell, share, or monetize rider or driver personal information.
Can I report an unsafe vehicle?
Yes. Contact our support team immediately via the contact page. Reports are taken seriously and the vehicle will be reviewed before the driver is allowed to continue.